quadra888 Privacy Policy

quadra888 ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all players, visitors, and users of the quadra888 platform. We understand that entrusting us with your personal information is a significant act of confidence, and we take that responsibility seriously.

This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal data in connection with the quadra888 website and all associated services. It also outlines the rights available to you as a data subject under Philippine law and explains how to exercise those rights.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your relationship with quadra888.

quadra888 collects personal data through several channels, including account registration, platform usage, payment processing, customer support interactions, and automated technical systems. The categories of personal data we collect include:

quadra888 does not collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

quadra888 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your quadra888 player account;
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine AML laws;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and card networks;
• Service Delivery: To provide access to games, promotions, bonuses, and all platform features;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized access;
• Regulatory Compliance: To meet our obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act;
• Responsible Gaming: To monitor gaming patterns and proactively support players who may be at risk of problem gambling;
• Customer Support: To respond to your enquiries, complaints, and support requests;
• Marketing Communications: To send you promotional offers, bonuses, and platform updates — only where you have provided consent or where permitted by law;
• Platform Improvement: To analyze usage patterns and improve the quadra888 platform, user experience, and game offerings.

quadra888 will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent.

quadra888 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you — including account creation, payment processing, and service delivery;
• Legal Obligation: Processing required to comply with applicable laws, including PAGCOR regulations, AMLA, and tax reporting requirements;
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional data uses. You may withdraw consent at any time.

quadra888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to facilitate deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements;
• Game Providers: Licensed game studios and software providers whose games are hosted on the quadra888 platform, to the extent necessary for game delivery and fairness auditing;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government bodies where disclosure is required by law;
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers operating under strict data processing agreements;
• Professional Advisers: Legal counsel, auditors, and compliance consultants bound by professional confidentiality obligations.

quadra888 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management and security tokens. These cannot be disabled;
• Functional Cookies: Remember your preferences such as language settings and display options;
• Analytics Cookies: Collect anonymized data about how players use the platform to help us improve performance and user experience;
• Marketing Cookies: Used to deliver relevant promotional content based on your activity — only with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the quadra888 platform. For more information, refer to the cookie settings available within your account dashboard.

quadra888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC / Verification Documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Customer Support Records: Retained for three (3) years from the date of the interaction;
• Marketing Consent Records: Retained until consent is withdrawn, plus one (1) year for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

quadra888 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the quadra888 platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Multi-factor authentication (MFA) options for player accounts;
• Regular penetration testing and vulnerability assessments conducted by independent security firms;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• 24/7 security monitoring and intrusion detection systems;
• Regular staff training on data protection and information security best practices.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by quadra888:

• Right to be Informed: The right to know what personal data we collect and how it is used — as set out in this Privacy Policy;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13. quadra888 will respond to all verified data subject requests within thirty (30) days of receipt.

The quadra888 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. quadra888 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the quadra888 platform, please contact us immediately at the details provided in Section 13.

quadra888 primarily processes personal data within the Philippines. In limited circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where we use internationally hosted cloud infrastructure or game provider systems.

Where such transfers occur, quadra888 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law. quadra888 will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

quadra888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The effective date at the top of this document will be updated accordingly.

Where changes are material, quadra888 will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect. Your continued use of the quadra888 platform following notification of changes constitutes your acceptance of the updated Privacy Policy.

quadra888 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact:

• Data Protection Officer, quadra888
• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 30 days of receipt of a verified request

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your data privacy concern.